Haatro
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ACCOUNT & DATA DELETION

Haatro Account & Personal Data Deletion

Customers can permanently delete their Haatro account and associated personal data directly inside the Haatro Android application or by submitting a verified request to Support.

Option A: Instant In-App Account Deletion (Recommended)

  1. Open the Haatro Android app and sign in with your registered mobile phone number via SMS OTP.
  2. Ensure you have no active in-progress orders (or cancel eligible orders in PENDING_CONFIRMATION / CONFIRMED state first).
  3. Navigate to Account → Legal & Support → Delete Account & Data.
  4. Type DELETE in the confirmation field, check the permanent deletion acknowledgment box, and tap Permanently Delete My Account.

What Data Is Deleted vs. Retained

  • Permanently Deleted Immediately: Customer profile PII (name, phone number, email, language preference), all saved delivery addresses and GPS/map pin coordinates (public.addresses), all files in the private print-documents storage bucket, and local device session tokens.
  • Anonymized Statutory Audit Retention: Completed or cancelled historical order financial totals (order number, BDT amounts, and timestamps) are retained for statutory accounting and audit compliance with personal identifiers redacted/anonymized.

Option B: Manual Deletion Request via Support

If you have uninstalled the Android app, contact our Privacy & Support desk at Configure NEXT_PUBLIC_PRIVACY_EMAIL in website environment with your registered mobile phone number (+8801XXXXXXXXX) to request manual account erasure.